Tools for Excellence

What is EXCELLENCE to you? Some of the answers I have received (thanks D95, D59 and D71 members) are:

  • Giving your best at all times
  • Achieving the best possible results
  • Far above good
  • Peak performance
  • To try to improve every day
  • Quality
  • Meet your individual goals
  • Achieving the results we wish, enjoying Synergy and having fun the same time
  • To put it into simple words, do the right thing
  • Beeing better than yesterday
  • Achieve your goals with extraordinary results
  • Having high standards and achieving them on a consistent basis
  • Aiming to reach your (your club’s) full potential
  • Improving in what you do
  • The best of the best of the best Speakers, members, Clubs, Areas and divisions
  • Succeed reaching you goals
  • Do everything which is possible in the time etc. you have available
  • High number of members in the clubs
  • Doing your best at whatever you do
  • Going above and beyond expectations
  • Giving all the knowledge you have and learn from others as well
  • Promoting engagement
  • Being passionate. motivating and inspiring others
  • Provide best in class service to all the members and guests
  • Vibrant Clubs
  • Performing at the highest level is my definition of excellence
  • Quality meetings
  • Be positive and lead from the front as well as behind the scenes
  • Excellence is a journey – a continuous improvement journey
  • Helping members achieve their objectives
  • Where everyone feels that they feel challenged
  • Creating a positive and engaging environment for people to achieve their goals

For me EXCELLENCE is an ongoing quest. A quest towards something that is always moving, because you can always do better than what you have done in the past. For me EXCELLENCE is a path that could include the following steps:

    1. Analyse situation
      •SWOT Analysis

      –

    2. Define/agree on values
      •Core values
      •Club Mission

      –

    3. Setup a team and its operating rules
      •COT
      •Healthy teams
      •Club Officer Agreement
      •Club Officer Installation

      –

    4. Set a goal(s) to reach and a timeline
      •Membership growth?
      •Club consolidation?
      •Retention?
      •Reinstatement?
      •Achieving educational goals?
      •Goals and stretch goals
      •Go outside your comfort zone

      –

    5. Define a strategy to reach the goal(s)
      •Outreach
      •Communication
      •MOONLIT Resources
      •Recruitment process
      •New member interview
      •Periodic assessment of member’s goals

      –

    6. Make an operational plan to reach the goal(s)
      •Club Success Plan
      •Area Success Plan
      •Division Success Plan
      •District Success Plan
      •Your Own Personal Success Plan
      •Your Goals and your stretch goals

      –

    7. Perform the plan
      •Quality meetings
      •Club Success 101

      And also: Kanban, Take action, Plan – do – Check – Act PDCA-Cyclus, 90 Days method for goal setting, Checklist in Notion, Trello & Clickup (online tools)

      GROWING MEMBERSHIP

      Membership: conduct a membership drive
      Participate in Toastmasters’ annual programs outline on the Membership-building page
      Create your own membership campaign
      Conduct a Speechcraft to attract new potential members, while giving them an opportunity to learn basic public-speaking skills

      Membership: recruit from all available sources
      Hand out promotional materials at community organizations
      Give short talks about Toastmasters at company seminars or related subjects

      Membership: publicize your club
      Distribute fliers with your club information to local businesses and display in strategic locations
      Send news releases announcing your club’s time and meeting location to local newspapers

      Membership: Conduct a marketing campaign with MOONLIT

      GETTING GUESTS

      Guests: establish a guest program
      Provide materials
      Welcome guests: have a breakout room for guests
      Make sure to follow-up

      Guests: add your club on Google My Business

      Guests: make sure contact details are up-to-date

      Guests: follow-up on TI leads

      WELCOME NEW MEMBERS

      New members: welcome them

      New members: show benefits of Membership

      New Member: Orientation

      RETENTION/KEEP MEMBERS

      Members: evaluate their interest
      Evaluate member interest
      Analyze reasons for missed meetings
      Nurture potential non-renewals

      Members: Moments of Truth

      Member: EasySpeak – member survey

      Member: Pathways chart (and many other charts)

      Member: Mentoring

      Member: Moments & Achievement Recognition

      Member: Make your online meeting into a TV SHOW

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  • Measure the results
    •DCP
    •Moments of Truth
    •Member Interest Survey

    –

  • Feedback
    •Club visits
    •Club Leader Evaluation Form
    •District Leader Evaluation Form
    •Club Leader 360° Evaluation
    •District Leader 360° Evaluation

    –

  • Revise the plan along the way
    •Re-design
    •Re-set the bar

    –

 

A collection of tools that can help you reach Excellence:
many tools are available here: https://www.toastmasters.org/leadership-central/club-officer-tools/club-management/club-quality